1.
What products do you sell?
We specialize in a wide range of hardware tools and accessories, including hand tools, power tools, fasteners, electrical components, and home improvement essentials.
2.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on your location and the shipping method chosen at checkout.
3.
How long does delivery take?
Orders are typically processed within 1–2 business days. Delivery usually takes 5–15 business days depending on your region.
4.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment in real-time.
5.
Can I cancel or change my order after placing it?
Please contact us as soon as possible at lantukeji0816@outlook.com. If your order has not yet been processed, we may be able to cancel or modify it.
6.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods as shown at checkout.
7.
Is my personal information safe?
Yes, we take data protection seriously. All personal data is encrypted and stored securely. Please refer to our Privacy Policy for more details.
8.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging. Please refer to our Return & Exchange Policy for instructions.
9.
What if my product is damaged or defective?
If you receive a damaged or defective item, contact us immediately with photos and order details. We’ll arrange a replacement or refund.
10.
How do I contact customer support?
You can email us at lantukeji0816@outlook.com. Our customer support team is available 00:00 – 23:59, 7 days a week.
