t Fives Hardware, we are committed to delivering your orders as quickly and safely as possible. Please review our shipping policy below:
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Methods & Delivery Time
We offer both local and international shipping through trusted logistics partners.
| Shipping Region | Estimated Delivery Time | Carrier |
|---|---|---|
| Hong Kong | 1–3 business days | SF Express / Local Courier |
| Asia-Pacific | 5–10 business days | EMS / ePacket / DHL |
| Europe & US | 7–15 business days | EMS / Post / FedEx |
| Other Regions | 10–20 business days | Standard Air Mail |
Please note: Delivery times may vary due to customs clearance, logistics delays, or peak seasons.
Shipping Fees
- Shipping fees are calculated based on weight, destination, and shipping method.
- Free shipping may be available on select items or for orders over a specified amount (see checkout page for details).
Customs & Import Duties
- International orders may be subject to import duties or taxes. These are the responsibility of the buyer and are not included in the product or shipping prices.
- We recommend checking your local customs regulations before ordering.
Tracking Your Order
- Once your order has been shipped, a tracking number and link will be provided via email.
- You can track your package at any time through the carrier’s official website.
Shipping Issues
If your order has not arrived within the expected timeframe or shows as “delivered” but hasn’t been received, please contact us immediately at lantukeji0816@outlook.com.
Thank you for shopping at Fives Hardware.
We appreciate your trust and strive to make every delivery smooth and on time.
